QUICK LINKS/RESOURCES:

  • TELEPHONE CALL NOTE 2018-2019 (For UC Health patient concerns only, while on call coverage, if covering provider unable to access UC Health Epic; for all TCHMA patients, a Telephone Encounter Note should be recorded in Epic.).

  • FMC Policies & Procedures

  • SMART PHRASE LIST (Commonly Used and Recommended Epic SmartPhrases in the FMC)

  • BILLING SHEET (See also Introduction to Family Medicine rotation page)

WHO WE ARE:

We are an excellent family medicine center and primary care medical home!

Our mission:  "To provide compassionate, culturally sensitive, high quality care that addresses the whole person in the context of their family, while empowering our patients to be active in improving their health through collaboration with our medical home."

Our motto:  “Treat all patients like they are family.”

The mission of The Christ Hospital Medical Associates (TCHMA) Mt Auburn FMC supports the missions of its two parent organizations:

  • The Christ Hospital’s mission: Improve the health of our community and create patient value by providing exceptional outcomes, affordable care, and the finest experiences.

  • University of Cincinnati Dept of Family & Community Medicine’s four-fold mission:

    • Cultivate service and leadership locally, regionally, nationally and globally

    • Develop inspirational educational environments that enable our learners to achieve their full potential

    • Create cutting-edge clinical care that maximizes the health of all of our patients

    • Foster and disseminate scholarship that advances the quality of healthcare

We are a Primary Care Medical Home (PCMH), and one of the first primary care offices in Cincinnati area to receive NCQA Level 3 Certification (See http://www.ncqa.org/Home/PatientCenteredMedicalHome.aspx for more information).  As a PCMH we aim to provide care that encompasses the 5 attributes defined by the AHRQ (http://pcmh.ahrq.gov/page/defining-pcmh):

  1. Comprehensive care – We meet the needs of the large majority with a team approach

  2. Patient centered – We provide relational, whole person care and welcome patient feedback

  3. Coordinated care – We work to coordinate care in the broader healthcare system, particularly in the TCHCIN, from home health to hospital care

  4. Accessible services – We aim for short wait times, easy access by phone and secure email, and same day service as needed

  5. Quality and safety – We are committed to quality and quality improvement, using point-of-care clinical tools and performance measurement data

FMC POLICIES AND PROCEDURES GUIDE:

Our FMC Policies & Procedures Guide is regularly updated as an Evernote Notebook, by the FMC Leadership Team.  It is accessible to all with access to this webpage and can be found here.  The Guide includes all-things-FMC, including information, policies, and procedures on the following (and much more):

  • Who We Are: Mission, Culture, Organization

  • Schedule: FMC, Meetings, Special Clinics

  • Communication policies: Phone, MyChart, Mailboxes, etc.

  • After Hours Patient Care

  • Precepting

  • Billing

  • Patient Care Sessions & Epic Tips

  • InBasket Management and Cross-coverage

  • Patient Care Forms

  • Office emergencies and urgencies

  • Security and Safety

  • Controlled Substance Prescriptions

  • Disease/Condition Management Protocols (Coumadin, etc)

  • Dismissal of a patient

  • Ordering outside tests and making referrals

  • MYTCH and other Digital Resources

  • Color Team Rosters (Red, Green, Yellow, Blue)

  • Staff and Contact Information

All residents and FMC providers are advised to save this document as an Evernote in case point-of-care questions arise and to inform meeting policies and procedure discussions.

If you have a suggestion, see an error, or have any other feedback you think may be helpful or important to add or change in the FMC Policies & Procedures Guide, please contact Doug Collins (collindu@ucmail.uc.edu). 

INBASKET MANAGEMENT AND SAFETY:

General Rules:  Patient safety is priority one.

  • Who to call:

    • Regular Hours: Please ask the preceptor who is designated for the day or your senior buddy

    • After Hours:

      • R2 on Float: If you have any questions please contact the R2 on float to provide you assistance.

      • Inpatient attending: The inpatient attendings are available and happy to assist for any in basket issues you may identify. You are alway welcome to contact the attending on call and discuss the case.

  • When to call:

    • If you are thinking about it, then you should probably call!

    • Must Call on any of the following:

      • Na <125

      • Calcium >12

      • K >5.5 or <3

      • INR >5

      • Glucose > 500

      • Any called results from the lab

      • All !!

    • We are all here to learn and discussing topics and learning for colleagues is what one of those things which distinguishes good physicians from great. Never hesitate to call and discuss a case: it is why we are here and how we all learn and get better.